How can we help?
We're here to help you get the most out of SynthVitals.
Email Support
Send us a message and we'll respond within 24 hours.
support@synthvitals.com →Medical Disclaimer
Important information about the educational nature of our platform.
Read disclaimer →Help Center
Read setup guides for Fitbit, Apple Health, lab uploads, and key SynthVitals workflows.
Browse articles →Log in to access phone support, create support tickets, and view your ticket history.
Frequently Asked Questions
Find answers to common questions about SynthVitals.
How do I connect my wearable device?
Go to Connections in the sidebar. Find the device you want to connect (Fitbit, Oura, Garmin, Whoop, Withings, etc.) and click Connect. You'll be redirected to authorize access, then data syncs automatically. For Apple Health or Google Health Connect, you must use the SynthVitals mobile app.
How do I upload lab results?
Navigate to Labs → Documents → Upload New File. Drag and drop a PDF, JPG, PNG, TIFF, or HEIC file (up to 10 MB). Our AI extracts biomarkers automatically — processing usually takes 1–2 minutes. For best results, use the original PDF from your lab's patient portal.
How does the AI use my health data?
SynthVitals uses HIPAA-eligible AI infrastructure to generate personalized health insights. Your data is encrypted in transit and at rest, is never used to train AI models, and is never shared with third parties for marketing or advertising.
What is My Synth?
My Synth is your AI Health Laboratory — an interactive prediction system that lets you adjust lifestyle variables (sleep, activity, nutrition, etc.) using sliders and see how changes would affect your projected health score in real-time. It also shows how each body system (Cardiovascular, Metabolic, Recovery, Stress) would be impacted.
What are Experiments?
Experiments let you run personal health trials with before/after comparisons. Set a hypothesis (e.g., “sleeping 8 hours will improve my HRV”), track a baseline period of normal behavior, then apply your intervention and measure the impact. You get statistical analysis showing if the change was significant. Start from My Synth's Test This For Real button or from the Experiments page.
How do I track food and calories?
Go to Log → Food. You can log meals using AI food recognition (camera), barcode scanning, searching the USDA database (400,000+ foods), or manual entry. Track calories, macros, and set daily nutrition goals. Food logs also sync to Apple Health and Health Connect via the mobile app.
How do I talk to Synthia?
Click the floating chat button in the bottom-right corner of any page. Synthia can answer health questions, log water, food, and medications, start fasts, create goals and alarms, set up follow-ups, and even create support tickets for you. Explorer users get 10 messages/day; Pro users get unlimited.
What's the difference between Explorer and Pro?
Explorer (Free) gives you 3 lab uploads/month, 2 device connections, and 10 AI messages/day. Pro ($14.99/month or $149.99/year) gives unlimited labs, unlimited devices, unlimited AI chat, full historical trends, data export, and advanced insights.
How do I manage or cancel my subscription?
Go to Settings → Billing to view, upgrade, or cancel your subscription. Your access continues until the end of your billing period, and your data is never deleted. If you subscribed through the Apple App Store, manage it in your device's Settings → Apple ID → Subscriptions.
How do I import or export my data?
Go to Data in the sidebar. Use Import Data to upload CSV files from other health apps — AI auto-maps your columns. Use Export Data to download your complete health data in CSV, JSON, PDF report, or Apple Health XML format.
How do I delete my account and data?
Click the gear icon in the header → scroll to the bottom → Delete Account. This is irreversible and permanently removes all your health data, lab results, and preferences. To selectively delete data without removing your account, go to Data → Manage Data.
Is my health data secure?
Yes. SynthVitals uses industry-standard encryption (TLS 1.3 in transit, AES-256 at rest), operates on HIPAA-eligible infrastructure with regular security audits, and maintains Business Associate Agreements with all cloud providers. Your data is never sold or shared with third parties for advertising.