Refund Policy
Last updated: January 1, 2026
30-Day Money-Back Guarantee
Not satisfied with SynthVitals Pro? Contact us within 30 days of your first payment for a full refund. No questions asked.
Free Trial
New monthly Pro subscriptions include a 7-day free trial. You will not be charged until the trial period ends. You may cancel at any time during the trial without being charged. Annual subscriptions do not include a free trial but are covered by our 30-day money-back guarantee.
Subscription Cancellation
You may cancel your subscription at any time from your Billing page or by contacting us. When you cancel:
- Your subscription will remain active until the end of your current billing period
- You will not be charged for any future billing periods
- You will retain access to Pro features until the end of your paid period
- After the period ends, your account will revert to the free Explorer plan
Refund Eligibility
First-Time Subscribers
If you are a first-time Pro subscriber and are not satisfied with the service, you may request a full refund within 30 days of your initial payment. This applies to both monthly and annual subscriptions.
Monthly Subscriptions
After the 30-day money-back period, monthly subscriptions are generally non-refundable. If you cancel, your subscription will remain active until the end of your current billing period.
Annual Subscriptions
Annual subscriptions are eligible for a full refund within 30 days of the initial purchase. After 30 days, cancellations will prevent future renewals, but no pro-rated refunds will be issued for the remaining term.
How to Request a Refund
To request a refund, please contact our support team:
- Email: support@synthvitals.com
- Include your account email address and reason for the refund request
Refunds are typically processed within 5-10 business days and will be credited to the original payment method.
Exceptions
We reserve the right to deny refund requests in cases of:
- Abuse of the refund policy (e.g., repeated subscription and refund requests)
- Violation of our Terms of Service
- Chargebacks initiated without first contacting our support team
Contact Us
If you have any questions about this Refund Policy, please contact us at support@synthvitals.com.